New ask Hacker News story: Ask HN: Workplace has Poor Knowledge Management – How to deal with it?
Ask HN: Workplace has Poor Knowledge Management – How to deal with it?
2 by rc5150 | 0 comments on Hacker News.
Hi all, I got a pretty decent desktop support gig a few months ago and while on the whole it's been pretty great, I feel like my development is stagnating because the place has pisspoor knowledge management. Every process or procedure or general knowledge/bit of info is in a series of non-curated OneNote books that are written by anyone and everyone. Furthermore, there are a million ways to do one task and everyone is certain that THEIR method is the right way. At this point, I've dropped the ball on a few things, missed some simple steps in certain important processes because the documentation was basically written in crayon, and people are starting to resent me for having to pick up the slack when I mess up. We are a few months away from rolling out ServiceNow and I've been granted access as Knowledge admin in effort to build out the knowledge base. This is great, but in the meantime, people think I suck, and I'm starting to believe them. Halp!
2 by rc5150 | 0 comments on Hacker News.
Hi all, I got a pretty decent desktop support gig a few months ago and while on the whole it's been pretty great, I feel like my development is stagnating because the place has pisspoor knowledge management. Every process or procedure or general knowledge/bit of info is in a series of non-curated OneNote books that are written by anyone and everyone. Furthermore, there are a million ways to do one task and everyone is certain that THEIR method is the right way. At this point, I've dropped the ball on a few things, missed some simple steps in certain important processes because the documentation was basically written in crayon, and people are starting to resent me for having to pick up the slack when I mess up. We are a few months away from rolling out ServiceNow and I've been granted access as Knowledge admin in effort to build out the knowledge base. This is great, but in the meantime, people think I suck, and I'm starting to believe them. Halp!
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