New ask Hacker News story: Ask HN: A large community owner is trying to strong-arm us. What should I do?
Ask HN: A large community owner is trying to strong-arm us. What should I do?
3 by cod3boy | 3 comments on Hacker News.
I am the founder of StartGlobal https://startglobal.co/ where we help anyone incorporate a business in the US, get EIN, bank account, phone number, and address. Recently we’ve been experiencing delays from IRS to get the EIN. IRS was shut down and they are slowly getting back to speed. Even though it was not our mistake, I think it was our responsibility. At first, I tried to design some beautiful logos for the client to keep them happy. By this time we already finished the incorporation process at the state and registered agent. When the EIN delay was going beyond expectations, I agreed to do a full refund without taking any cut (after issuing a full refund, we were at a loss because we already paid for registered agent, filings, state fee, even out of pocket logo design). I then sent the following email taking the blame and issuing a full refund. I've issued a full refund, you should have an email with details. You may keep the fully incorporated company, registered agent service paid for 1 year, and the EIN application set to IRS and the logo we did. I am really sorry you had to go through this experience, and greatly appreciate your patience until now. I truly understand your situation and I'd be no different. But please be aware that this was not the experience I hoped for, and I hope you forgive me for wasting your time. Now after the refund, the client asked us for some edits in the logo and also to work again on the EIN followup with IRS and see if we can get it, and we did it on a good faith that client might pay after we get it. After many followups with the IRS, we were able to finally get the EIN and when I asked the client if they’d like to continue the process and pay us, he is saying he’d like the EIN for free because I “promised” to get him everything for free. He is a founder member of a large startup community and being an early-stage company I am afraid if this will affect our reputation if we don't do this. What should we do?
3 by cod3boy | 3 comments on Hacker News.
I am the founder of StartGlobal https://startglobal.co/ where we help anyone incorporate a business in the US, get EIN, bank account, phone number, and address. Recently we’ve been experiencing delays from IRS to get the EIN. IRS was shut down and they are slowly getting back to speed. Even though it was not our mistake, I think it was our responsibility. At first, I tried to design some beautiful logos for the client to keep them happy. By this time we already finished the incorporation process at the state and registered agent. When the EIN delay was going beyond expectations, I agreed to do a full refund without taking any cut (after issuing a full refund, we were at a loss because we already paid for registered agent, filings, state fee, even out of pocket logo design). I then sent the following email taking the blame and issuing a full refund. I've issued a full refund, you should have an email with details. You may keep the fully incorporated company, registered agent service paid for 1 year, and the EIN application set to IRS and the logo we did. I am really sorry you had to go through this experience, and greatly appreciate your patience until now. I truly understand your situation and I'd be no different. But please be aware that this was not the experience I hoped for, and I hope you forgive me for wasting your time. Now after the refund, the client asked us for some edits in the logo and also to work again on the EIN followup with IRS and see if we can get it, and we did it on a good faith that client might pay after we get it. After many followups with the IRS, we were able to finally get the EIN and when I asked the client if they’d like to continue the process and pay us, he is saying he’d like the EIN for free because I “promised” to get him everything for free. He is a founder member of a large startup community and being an early-stage company I am afraid if this will affect our reputation if we don't do this. What should we do?
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