New ask Hacker News story: Ask HN: How do you handle a non-reproducible customer reported bug?
Ask HN: How do you handle a non-reproducible customer reported bug?
2 by drchiu | 2 comments on Hacker News.
Every now and then, a customer reports an issue that's not reproducible. There's a back and forth of emails to try and understand the issue, but all details provided don't help the investigation at all. What's frustrating is that this is only happening to this one customer. How does your support and development team handle this?
2 by drchiu | 2 comments on Hacker News.
Every now and then, a customer reports an issue that's not reproducible. There's a back and forth of emails to try and understand the issue, but all details provided don't help the investigation at all. What's frustrating is that this is only happening to this one customer. How does your support and development team handle this?
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