New ask Hacker News story: Ask HN: How many paying customers which don't use your SaaS do you have?
Ask HN: How many paying customers which don't use your SaaS do you have?
3 by masa331 | 3 comments on Hacker News.
Ok, so i have a little SaaS product with 164 customers currently. However, 28 of them(17%), don't use the app at all. The price is $9/month. What are your numbers? Is that good/bad/normal? Also i'm thinking if i should mail them or not. I think it would be nice thing to do but on the other hand i kinda don't want to of course.. I could ask them why aren't they using it so i would get some insight out of it but i have plenty of other feedback so that isn't so necessary for me now. What would you do?
3 by masa331 | 3 comments on Hacker News.
Ok, so i have a little SaaS product with 164 customers currently. However, 28 of them(17%), don't use the app at all. The price is $9/month. What are your numbers? Is that good/bad/normal? Also i'm thinking if i should mail them or not. I think it would be nice thing to do but on the other hand i kinda don't want to of course.. I could ask them why aren't they using it so i would get some insight out of it but i have plenty of other feedback so that isn't so necessary for me now. What would you do?
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