New ask Hacker News story: Ask HN: Google Store support does not investigate order issue
Ask HN: Google Store support does not investigate order issue
2 by gtest | 2 comments on Hacker News.
Hello, I ordered 2 pixel 6 pros from google store. This was on Dec 9th, 2021. The order was delivered on Dec 22nd. However, they only delivered 1 phone. But they claim that they delivered both phones. I contacted support, and created a ticket on Dec 22nd (or Dec 23rd, I don't recall). And since then, I keep receiving the same message from them: > Thanks for reaching out to the Google Support team. > Please accept my sincere apologies as it is taking more time than expected. > I can completely understand how inconvenient it is not to have your issue resolved soon. However, let me assure you that we're trying our best to resolve it as soon as possible. > Furthermore, I've shared the details with our higher end support team. Rest assured, I'll notify you as soon as they reply. > I really appreciate your continued patience and cooperation as we work to resolve this situation. Almost every other day, I receive a message like the above, that this info is shared with someone. I was told this ticket is escalated (twice now?). Nothing has moved forward. And it has been 3 weeks (and over a month since the transaction). If this is the experience I have with an order, who know how it is if I need to invoke the warranty. What should I do in this case? Is this a glimpse of how Google support in general is?
2 by gtest | 2 comments on Hacker News.
Hello, I ordered 2 pixel 6 pros from google store. This was on Dec 9th, 2021. The order was delivered on Dec 22nd. However, they only delivered 1 phone. But they claim that they delivered both phones. I contacted support, and created a ticket on Dec 22nd (or Dec 23rd, I don't recall). And since then, I keep receiving the same message from them: > Thanks for reaching out to the Google Support team. > Please accept my sincere apologies as it is taking more time than expected. > I can completely understand how inconvenient it is not to have your issue resolved soon. However, let me assure you that we're trying our best to resolve it as soon as possible. > Furthermore, I've shared the details with our higher end support team. Rest assured, I'll notify you as soon as they reply. > I really appreciate your continued patience and cooperation as we work to resolve this situation. Almost every other day, I receive a message like the above, that this info is shared with someone. I was told this ticket is escalated (twice now?). Nothing has moved forward. And it has been 3 weeks (and over a month since the transaction). If this is the experience I have with an order, who know how it is if I need to invoke the warranty. What should I do in this case? Is this a glimpse of how Google support in general is?
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