New ask Hacker News story: TJ Maxx has been under a PBX hack for more than a month
TJ Maxx has been under a PBX hack for more than a month
4 by demonachizer | 1 comments on Hacker News.
A while back my wife called their main customer service number and got a gift card scamming operation. On their site they have this number 1 833-888-0776 listed for online customer service https://ift.tt/4FTyoz8. If you call it you either get the normal TJ Maxx welcome message and number tree but sometimes you hear a message like "please wait because the number may have changed" and then either a message about a gift card or press 1 for English and then it forwards to a credit scam call center. I called some of their technical staff last night and this morning but it is still happening as of me writing this post so I figure I need to post it publicly as well to get some publicity since this is really not ok. It seems probable that someone managed to put a number in the load balancing of their system and is shunting off a subset of calls out to another call center.
4 by demonachizer | 1 comments on Hacker News.
A while back my wife called their main customer service number and got a gift card scamming operation. On their site they have this number 1 833-888-0776 listed for online customer service https://ift.tt/4FTyoz8. If you call it you either get the normal TJ Maxx welcome message and number tree but sometimes you hear a message like "please wait because the number may have changed" and then either a message about a gift card or press 1 for English and then it forwards to a credit scam call center. I called some of their technical staff last night and this morning but it is still happening as of me writing this post so I figure I need to post it publicly as well to get some publicity since this is really not ok. It seems probable that someone managed to put a number in the load balancing of their system and is shunting off a subset of calls out to another call center.
Comments
Post a Comment