New ask Hacker News story: Ask HN: Transfer(wise) refuses to process a dispute claim. Any recourse?
Ask HN: Transfer(wise) refuses to process a dispute claim. Any recourse?
3 by unsupp0rted | 0 comments on Hacker News.
I used my (Transfer) Wise Mastercard to purchase a pair of Xiaomi earbuds in Turkey at a major retailer (think Barnes & Noble). I tried them for a day and then tried to return them. The ANC on the earbuds makes it so that I can barely hear the other person and they can barely hear me. The retailer refused to refund the money. They sent them to another city for testing and said they're fine. I filed a dispute 5 weeks ago and heard nothing from Wise. Now I've called them and they said my dispute was rejected by Wise. Do I have any recourse? It's not the $60 loss that hurts. I like using Wise and I've been a customer for years, but if I have zero protection by using their card, then I'll stop using it. > Upon checking on the attachments you've sent, unfortunately, we cannot do anything on our end since the merchant claimed that the stuff you purchased is working fine and not defective. > Unfortunately, upon checking the attachments you submitted, we have no choice but to accept the seller's statement that the items you bought are in good condition and not damaged. So they'd rather believe a merchant in Turkey over their long-time customer.
3 by unsupp0rted | 0 comments on Hacker News.
I used my (Transfer) Wise Mastercard to purchase a pair of Xiaomi earbuds in Turkey at a major retailer (think Barnes & Noble). I tried them for a day and then tried to return them. The ANC on the earbuds makes it so that I can barely hear the other person and they can barely hear me. The retailer refused to refund the money. They sent them to another city for testing and said they're fine. I filed a dispute 5 weeks ago and heard nothing from Wise. Now I've called them and they said my dispute was rejected by Wise. Do I have any recourse? It's not the $60 loss that hurts. I like using Wise and I've been a customer for years, but if I have zero protection by using their card, then I'll stop using it. > Upon checking on the attachments you've sent, unfortunately, we cannot do anything on our end since the merchant claimed that the stuff you purchased is working fine and not defective. > Unfortunately, upon checking the attachments you submitted, we have no choice but to accept the seller's statement that the items you bought are in good condition and not damaged. So they'd rather believe a merchant in Turkey over their long-time customer.
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