New ask Hacker News story: Tell HN: Lost access to my Apple account even though I have the password
Tell HN: Lost access to my Apple account even though I have the password
3 by edp | 0 comments on Hacker News.
Hi HN, I'm trying to access my Apple account for the first time in years. I have the email and password in my password manager, but apparently Apple recently got 2 factor authentication mandatory. Problem is, right now, the second factor is security questions to which I don't have the answers (I probably entered random gibberish years ago). I tried to reset them, but Apple asks me for at least one answer to a security question. I got on a chat with the support, and they can't do anything, except telling me to create another account. I therefore lost access to everything I "bought" on iTunes and the App Store even if I have the correct login and password for my account. How is this acceptable ? Of course, the support told me that my data is secure ... so secure I cannot access it !
3 by edp | 0 comments on Hacker News.
Hi HN, I'm trying to access my Apple account for the first time in years. I have the email and password in my password manager, but apparently Apple recently got 2 factor authentication mandatory. Problem is, right now, the second factor is security questions to which I don't have the answers (I probably entered random gibberish years ago). I tried to reset them, but Apple asks me for at least one answer to a security question. I got on a chat with the support, and they can't do anything, except telling me to create another account. I therefore lost access to everything I "bought" on iTunes and the App Store even if I have the correct login and password for my account. How is this acceptable ? Of course, the support told me that my data is secure ... so secure I cannot access it !
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