New ask Hacker News story: Tell HN: Airbnb can charge you anything and there is nothing you can do about it
Tell HN: Airbnb can charge you anything and there is nothing you can do about it
3 by tomas789 | 0 comments on Hacker News.
As a part time digital nomad, I use AirBnB quite oftern. It just happened to me that something broke during our stay. Host submited a claim to AirBnB about that (which is Ok) and they included a few other supposedly broken things. Fortunately I took some pictures before departure. I submited those to AirBnB as part of the mediation process they have. So far so good. And the result? A single person reviewed the case and concluded that I should pay for everything. I asked them to review it again as they probably missed that picture. The response was that I agree in T&C that their decision is final and they will not be reviewing again. I asked to escalate the issue but the answer (from the same person who reviewed it) was the same. I understand they have to draw the line somewhere but a single person deciding whether you need to pay something without any way of re-reviewing is probably too much. So probably keep that in mind as it can ruin the budget!
3 by tomas789 | 0 comments on Hacker News.
As a part time digital nomad, I use AirBnB quite oftern. It just happened to me that something broke during our stay. Host submited a claim to AirBnB about that (which is Ok) and they included a few other supposedly broken things. Fortunately I took some pictures before departure. I submited those to AirBnB as part of the mediation process they have. So far so good. And the result? A single person reviewed the case and concluded that I should pay for everything. I asked them to review it again as they probably missed that picture. The response was that I agree in T&C that their decision is final and they will not be reviewing again. I asked to escalate the issue but the answer (from the same person who reviewed it) was the same. I understand they have to draw the line somewhere but a single person deciding whether you need to pay something without any way of re-reviewing is probably too much. So probably keep that in mind as it can ruin the budget!
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