New ask Hacker News story: Ask HN: Helpdesk/ticketing software for small SaaS company
Ask HN: Helpdesk/ticketing software for small SaaS company
2 by alex_suzuki | 5 comments on Hacker News.
Dear HN crowd, I'm evaluating customer-facing helpdesk software for a small B2B SaaS company. Since we are hosting the code on Gitlab and it's included, I gave Gitlab Service Desk a try. It works well but there's some friction when creating a ticket, e.g. it's not possible to integrate it programmatically into a web app ("Submit issue" form). Also I would prefer to have support separated from the development aspects. So far I've tried Freshdesk, but was immediately turned off by the massively bloated user interface and gazillions of settings. Front looks polished from gazing at the landing page (haven't tried it yet), but seems to focus more on B2C with an emphasis on omni-channel messaging. Also the smallest plan is 2 seats at 19 USD/mo. which is a bit much for our current usage. Zendesk feels bloated. Freescout is OSS and allows self-hosting, but the UI feels dated. Preferably I would like to not self-host it, but if there's a really good option out there... maybe. What other options would you recommend having a look at?
2 by alex_suzuki | 5 comments on Hacker News.
Dear HN crowd, I'm evaluating customer-facing helpdesk software for a small B2B SaaS company. Since we are hosting the code on Gitlab and it's included, I gave Gitlab Service Desk a try. It works well but there's some friction when creating a ticket, e.g. it's not possible to integrate it programmatically into a web app ("Submit issue" form). Also I would prefer to have support separated from the development aspects. So far I've tried Freshdesk, but was immediately turned off by the massively bloated user interface and gazillions of settings. Front looks polished from gazing at the landing page (haven't tried it yet), but seems to focus more on B2C with an emphasis on omni-channel messaging. Also the smallest plan is 2 seats at 19 USD/mo. which is a bit much for our current usage. Zendesk feels bloated. Freescout is OSS and allows self-hosting, but the UI feels dated. Preferably I would like to not self-host it, but if there's a really good option out there... maybe. What other options would you recommend having a look at?
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