New ask Hacker News story: Shopify let me down big time today
Shopify let me down big time today
3 by vietyork | 0 comments on Hacker News.
Shopify's latest act has me rethinking their platform. Here’s the breakdown: 1/ Shopify Plan Change Trap: Switched from Shopify's Advanced to Basic plan post a 3-month trial. Picked the $39 option, the page clearly showed the $299-260=$30. I even saw the plan changed to $39 and showed up successfully. BUT my card got slammed with $299. No heads up content on the page, no authorization. Chatted with support, they saw my choice of $39, yet still hit me with $299. Their solution? Just a credit for the difference, ignoring the blatant unauthorized charge. 2/ Shopify Billing Trap: Was only changing my plan, but got an unexpected $124 app charge. Already had a $75 credit in the account, which Shopify blissfully ignored. Here's the kicker: I was on the 'Change Plan' page, not the full 'Billing' page. Shopify's billing UX? A total maze, leading to unwanted charges. 3/ Shopify App Credit Trap: Those Shopify credits for app costs? It was there in my account, yet it wasn't being applied for app payments at all. Instead, Shopify went for a full charge on my card. Feels like they're hoarding customer funds. Shopify’s UI/UX seems tailor-made for "accidental" overcharges, and their customer support on this specific issue is a dead end. Their ethics gets worse. P/S: I first used Shopify in 2017 and created a decent store and sold it. I felt it was restrictive then. It's still restrictive now, but still being a trap to capture interest free loans from customers should not be in their business model.
3 by vietyork | 0 comments on Hacker News.
Shopify's latest act has me rethinking their platform. Here’s the breakdown: 1/ Shopify Plan Change Trap: Switched from Shopify's Advanced to Basic plan post a 3-month trial. Picked the $39 option, the page clearly showed the $299-260=$30. I even saw the plan changed to $39 and showed up successfully. BUT my card got slammed with $299. No heads up content on the page, no authorization. Chatted with support, they saw my choice of $39, yet still hit me with $299. Their solution? Just a credit for the difference, ignoring the blatant unauthorized charge. 2/ Shopify Billing Trap: Was only changing my plan, but got an unexpected $124 app charge. Already had a $75 credit in the account, which Shopify blissfully ignored. Here's the kicker: I was on the 'Change Plan' page, not the full 'Billing' page. Shopify's billing UX? A total maze, leading to unwanted charges. 3/ Shopify App Credit Trap: Those Shopify credits for app costs? It was there in my account, yet it wasn't being applied for app payments at all. Instead, Shopify went for a full charge on my card. Feels like they're hoarding customer funds. Shopify’s UI/UX seems tailor-made for "accidental" overcharges, and their customer support on this specific issue is a dead end. Their ethics gets worse. P/S: I first used Shopify in 2017 and created a decent store and sold it. I felt it was restrictive then. It's still restrictive now, but still being a trap to capture interest free loans from customers should not be in their business model.
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