New ask Hacker News story: Google ads appeal process is broken?
Google ads appeal process is broken?
8 by growthwtf | 0 comments on Hacker News.
Hi there HN. I'm posting this in case anybody who has a Google contact or works at Google themselves would be able to help. My account was automatically suspended after signup because I needed to submit verification papers for my company. I did that successfully and then they asked me for a verification that I own the billing account. I do have that information but when I go to submit that I simply get a 500 error with "something went wrong". Unfortunately in this situation Google Ads also disables your ability to contact support so I'm a bit out of luck here. Funny enough, I was actually on the call with a google accounts rep when I was signing up and he pretty much hung up on me after I got suspended (live, with him) and has been dodging my call and emails. I assume he's just not incentivized or perhaps enabled to help out with things like this. I'm not participating in any kind of banned or suspicious industries. My bank accounts through mercury.com and my c-corp is registered in the state of Delaware and in good standing with California's franchise tax board. Everything is totally above board here, it's just that I can't submit my verification documents through the app. I know this is a long shot and I Don't like that you have to ask for tech support on social forums but here I am and if anybody has any way to help I would really really really appreciate it.
8 by growthwtf | 0 comments on Hacker News.
Hi there HN. I'm posting this in case anybody who has a Google contact or works at Google themselves would be able to help. My account was automatically suspended after signup because I needed to submit verification papers for my company. I did that successfully and then they asked me for a verification that I own the billing account. I do have that information but when I go to submit that I simply get a 500 error with "something went wrong". Unfortunately in this situation Google Ads also disables your ability to contact support so I'm a bit out of luck here. Funny enough, I was actually on the call with a google accounts rep when I was signing up and he pretty much hung up on me after I got suspended (live, with him) and has been dodging my call and emails. I assume he's just not incentivized or perhaps enabled to help out with things like this. I'm not participating in any kind of banned or suspicious industries. My bank accounts through mercury.com and my c-corp is registered in the state of Delaware and in good standing with California's franchise tax board. Everything is totally above board here, it's just that I can't submit my verification documents through the app. I know this is a long shot and I Don't like that you have to ask for tech support on social forums but here I am and if anybody has any way to help I would really really really appreciate it.
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